Careers At Summit Automotive Partners

Parts Counterperson - Berlin City Ford

Department: Berlin City Ford Parts Department
Location: Gorham , NH

Berlin City Ford is seeking a full time Parts Counterperson in Gorham NH.

The Parts Counterperson sells parts to all available customers, over the counter, through the shop, or on the phone, and ensures that every customer understands parts delivered and associated charges. Retail and/or Wholesale parts sales are accurately transacted and personal goals consistently achieved. Every customer understands parts delivered and associated charges. Customer inquiries are addressed promptly. The Parts Counterperson gives a positive impression to every customer regarding their overall parts experience at the dealership.

Qualifications: One year of experience. Automotive parts and/or sales experience preferred.

Responsibilities:

Specific to the Front Counter:

  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Pull purchased parts from stock.
  • If the part is not in stock, determine availability and submit an special order if requested by the customer.
  • Answer phone calls, providing price quotes and other information.
  • Assist outside sales representatives with their orders.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Verify ''will call'' and ''back-order'' files weekly and return to vendors, or stock those items not required.     
  • Solicit assigned accounts by phone.

Specific to the Rear Counter:

  • Assist service technicians in selecting parts needed for repairs in process.
  • Open a repair order envelope for all new repair orders.
  • Order parts not in stock if, after discussion with ASM, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
  • Notify the ASM and the customer that ordered parts have been received.
  • Answer parts phones when front counter is overloaded.     
  • Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition. File the requisition copy in the repair order envelope.

All Counter people:

  • Be friendly, professional and efficient when working with all customers, both on the phone and in person.
  • Provide the same high level of service to the other dealership departments as is given to other customers.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved      by the Parts Manager or Business Manager.
  • Ensure that all charge sales are signed by the customers.
  • When making tax-exempt sales other than to a charge or cash account, ensure that the customer's full name, address, ICC number, and signature is obtained.
  • Present the customer with white copy invoice after removing the tear strip.
  • When doing business with regular cash customers, ensure that their "cash account'' numbers are recorded to assure proper customer tracking.
  • When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership's guidelines.     
  • Keep front and rear counter areas clean and uncluttered.
  • Replenish assigned inventory daily.
  • Advise Parts Manager when areas of the department are not in satisfactory condition.
  • Keep current on new products and product updates.     
  • Participate in all training programs that are made available.

Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

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