Careers At Summit Automotive Partners

Customer Relations Coordinator at Groove Toyota

Department: Groove Toyota Sales
Location: Englewood, CO

Groove Toyota is seeking a full-time Customer Relations Coordinator in Englewood, CO!!!!

General Summary: Professionally, cheerfully, and respectfully assist every customer complete their vehicle purchase following all company guidelines and policies.

Essential Functions: 

  • Assist CRM’s with Customer Follow up Calls. 
  • Maintain an adequate level of needed supplies, including new vehicle owner manuals & keys. 
  • Contact customers to follow up on their buying experience.
  • Document customer feedback and generate appropriate reports on customer experiences.
  • Accurately and effectively orient new customers to the vehicles purchased.
  • Resolve any customer issues in ways that assure total satisfaction.

In our business we find that a significant number of our customers shop us evenings, weekends and holidays. To serve this customer need, employees are regularly scheduled to work evenings, weekends and holidays.

Education/Practical Experience Required: High School or GED or job experience preferred

Responsible for the Following Results: 

  • Accurate accounting of vehicle keys and documentation.
  • Verification that every customer understands the vehicle purchased and any WE OWE commitments.
  • Prompt and satisfactory responses to all customer inquiries about their vehicle or sales experience.
  • A positive last impression to every customer regarding their overall sales experience at the dealership.
  • Prompt and efficient handling of work activities requested by the CRM, Desk Managers and F&I Managers.

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