Careers At Summit Automotive Partners

Quick Lane Advisor at Groove Mazda

Department: Groove Mazda Service Department
Location: Centennial , CO

We are hiring for a Quick Lane Advisor at our Groove Mazda Location in Centennial, CO! 

Quick Lane Advisor Job Responsibilities: 
Initiates automotive services and repairs by identifying performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Job Duties: 
Identifies automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Mazda Certified a plus! 

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System