Careers At Summit Automotive Partners

Body Shop Estimator at Action Nissan

Department: Action Nissan Body Shop
Location: Nashville , TN

Action Nissan is seeking a Body Shop Estimator in Nashville, TN.

 Compensation is salary plus commission.

Work schedule Monday thru Friday, 7am-6pm

Responsibilities:

1.         Providing every   customer with an estimate of repair costs including parts and labor, or   identification of warranty coverage, after a complete assessment of concern   is completed at the vehicle. 

2.         Getting   customer’s / Insurance company’s authorization in a timely fashion, for   additional repairs that may be needed before the repairs are attempted.   

3.         Establishing a   realistic and specific time promise for each customer.

4.         Maintaining an   accurate job tracking sheet, which provides a proper load based on daily   calculations of group capability.  Workload should not create   carryovers, nor should the production group run out of work on most days.

5.         Properly document R/O upon completion of work including a complete description of all work performed based on the information provided by the technician.     This documentation must provide the value for the price charged.

6.         Maintain an   effective appointment schedule that does not over or under load the   production group, and allows time for complete job analysis so that customers can be satisfied.

7.         Maintain a   positive attitude in dealing with customers, peers, and all management.

8.         Maintain   technical knowledge to be able to present competent explanations to customers   and technicians.

9.         Be knowledgeable   of the most current owner’s manual information for all serviced products.

10.      Department   revenue goals accurately forecasted and consistently achieved.

11.      Stable team that   consistently meets or exceeds productivity and service standards.

12.      Consistently high   levels of documented employee and customer satisfaction with department   experiences as measured by manufacturer and dealership sponsored surveys.

13.      Profitable and   effective use of department assets.

14.      Cost effective   and efficient preparation of new and used vehicles for sale by the   dealership.

 

In our business we find that a significant number of our customers shop us evenings, weekends and holidays.  To serve this customer need, employees may be scheduled to work evenings, weekends and holidays.

 

Education/Practical Experience Required:  Extensive experience or a four-year college degree preferred. Must have CCCONE estimating experience.

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