Careers At Summit Automotive Partners

Experienced Service Advisor at Groove Subaru

Department: Groove Subaru Service Department
Location: Englewood, CO

Groove Subaru is seeking Service Advisors in Englewood, Colorado!

Groove Automotive has a substantial presence in the Colorado market and is backed by Summit Automotive Partners. When you are joining Groove Automotive, you are joining a dealership with amazing upward mobility opportunities. These career opportunities are available at Groove Automotive and in addition are available in our Summit Automotive network. Work hard / play hard is how we operate and the overall team goal is our focus! Ready to join the team that brings the power of YES? Do not hesitate to apply today!

$6000 Sign on Bonus!!!! See Manager for details!

Work Address: 5300 S Broadway, Englewood, CO 80113

Position Overview:

The Service Advisor at Groove Subaru has the opportunity to interact with many Customers to build Customer loyalty by developing trust and ensuring confidence in Groove as an advisor for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires multitasking many Customers, priorities, communication and follow-up throughout the day, while turning Groove Subaru into their "Retailer of choice."

Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?

  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Greeting customers in a timely and friendly manner
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
  • Creating a great vehicle delivery experience for the Customer
  • Following up with Customers to ensure satisfaction
  • Setting and achieving targeted sales goals
  • Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
  • Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?
The performance of a Service Advisor is measured by achieving:

Targeted sales goals

Targeted Customer Satisfaction Index

Position Requirements:
High School diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
DealerTrack and Service experience is preferred
Ability to thrive in a fast-paced environment with many priorities
Prior sales experience preferred but not required
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver's license and have and maintain an acceptable, safe driving record

What is it like to work for Groove Subaru?
Here are some of the benefits that we offer:
*Excellent pay and benefits
Additional benefits include:
Medical, Dental and Vision Plans
Accident Insurance
Life and Short-Term Disability Insurance
Flex Spending
Employee Discounts
Opportunities for Advancement
Team Environment
Excellent Pay Plan
Equal Opportunity Employer
Knowledgeable/Supportive Management Staff
**Groove Subaru is an equal opportunity employer and a drug-free workplace.

Required experience:

  • ADP,  Auto Dealership experience preferred: 2 years

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